Communication goes beyond merely delivering our messages. Another important element of effective communication is Active Listening.
Let’s look at this video to understand how we can practice Active Listening:
We saw that there can be two types of listeners – Active and Passive. Being an Active Listener means paying attention, asking clarification questions, paraphrasing, and listening to understand feelings and emotions!
You can explore more in our self-paced course on “Mastering Effective Communication Skills”. If interested, you can find it on MyCENTA. (Click on the link)